IT Engineer Supervisor - Tan Binh District, Ho Chi Minh City

Bosch Vietnam Co., Ltd. (Mới)

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Địa điểm: Hồ Chí Minh

Ngành nghề: IT - Phần cứng/ Mạng IT - Phần mềm

Vị trí: Trưởng phòng

Mức lương: Thương lượng

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Mô tả công việc

- Lead Location IT team to ensure all relevant IT targets for the Location and Country are fulfilled
- Manage incidents & requests from customers, ensure highest IT service quality and customer's satisfaction as well as continuous operation
- Manage IT Hardware Leasing Service across all locations in the whole country
- Provide consultation and support on all IT topics from ideation, proof of concept to sustaining operations
- Lead partnership with Business Units to understand their requirements, map them to IT capabilities, and recommends technical solutions
- Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for IT portfolios
- Manage IT Projects to meet committed deliverables and due date within controlled resources
- Work with global and local teams for implementations, upgrades, sustaining operations, and communication to local stakeholders for local IT services’ changes
- Apply effective problem-solving techniques to solve range of issues/problems in process, software and hardware related in a professional, timely manner
- Manage and support IT services: client PCs, servers, storages, network, assets, end-user training, consulting …
- Responsible for continuous improvement of the performance, availability, and reliability of IT infrastructure through capacity management
- Assist IT Management on financial related topics (budget planning, cost monitoring…) and vendor management
- Participate in emergency on-call duties and work off office hour as required
- Cross location support and backup as required
- Additional responsibilities as assigned from the organization

Yêu cầu công việc

- Bachelor / Master’s degree in computer science or IT related discipline
- Proficient communication skills in both English and Vietnamese
- Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers
- Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable
- Ability to quickly learn, master, and coach or train others on new and existing technologies.
- 7+ years of experience as an infrastructure system engineer/architect or IT solution consultant in global company
- Experience investigating new technologies and sharing technical information with customers and stakeholders both internal and external
- Proven IT Project management and success consulting cases
- Experience and knowledge in these IT skills are advantages:
+ Leadership demonstration
+ Finance/accounting knowledge/experience
+ IT solution consultation with proven cases
+ Managing IT Hardware Leasing Service across locations (3000
+ Cloud environment setup, IoT, Industry 4.0, Manufacturing Execution systems (MES)
+ Data analysis and data visualization (MS Power BI, Tableau, Splunk …)
+ MCSA, MCSE, CCNA, CCNP, ITIL, VMware vSphere, Oracle, MS SQL, PMP…
+ M365, Power Platform
+ Enterprise Automation
+ In-depth knowledge of IT business operations, enterprise system architecture, systems requirements and processes

Quyền lợi công việc

Committed 13-month bonus
Premium insurance for employee and 2 family members
Domestic and international training opportunity
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Thông tin khác

Ngôn ngữ trình bày: Bất kỳ

Thông tin liên hệ

Địa chỉ: 14th Floor, Deutsches Haus, 33 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, VIETNAM

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